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Returns information

Can I return a product?

If you’d like to return a product, you cannot return any powered product tone bags when these have been take off the delivery lorry they cannot be returned if delivered correctly ( correctly being the same as you have ordered), you must contact us for the best way to return the item, by e-mail at info@have-it-direct.co.uk or call us on 01732 755608 for a return label or to arrange collection or taking it back to a third party.

Will you pay for the delivery costs if return a product?

We will pay the costs of return if a) the products are faulty or misdescribed, or b) we have told you of an upcoming change to the product, a delay in delivery due to events outside of our control, an error in pricing or description, or because you have a legal right to do so as a result of something we’ve done wrong. In all other cases you must pay the costs of return.

If we are refunding you for delivery costs of your returned item, we will refund you the amount that it would cost using the least expensive delivery method we offer, regardless of the delivery method you use.

If you are responsible for the costs of return and we are collecting the product from you, we will charge you the direct cost to us of collection.

When will you refund me for my returned product?

We will refund you for your returns by the method you use for payment within 14 days of the day we receive the product, or, if earlier, the day on which you provide us with evidence that you have sent the product back to us.

We may make deductions from the total refund if the value of the goods has been reduced by handling contrary to the manufacturer’s instructions – if we discover this after you have been refunded, you must pay us an appropriate amount.
For more information, please read our Terms & Conditions of Supply.